Frequently Asked Questions
Focus: CustomCare
To familiarize you with our services, we have listed some questions we are frequently asked. Call us anytime you have questions or concerns!
Q How soon will my first treatment be done? How often will you service?
A Your first treatment will be completed within 7 working days.
Treatments are automatically scheduled every 6-8 weeks.
Q Do I sign a contract? How long will I continue to receive service?
A You do not sign a contract. However, services are continuous.
Each year, we will automatically renew the services you had the
year before.
Q What if I need to cancel my service?
A Cancellation or suspension of service can be done at any time
for any reason. To do so, just contact the ProGrass Customer Service
Center at 1-800-PROGRASS or give us 2 weeks prior written notice.
Q What will the service technician do when he or she arrives?
A The technician will knock at your door upon arrival to let you know
he or she is there to perform service. After the service is completed,
a detailed report and invoice will be left for you.
Q How much training do ProGrass technicians have?
A Our technicians undergo extensive training led by a staff of landscape
professionals. Technicians must complete a series of tests before receiving
state-issued licenses. We also take the extra step of continuing education
for our technicians.
Q How and when do I pay for my service? Do you have any discounts available?
A An invoice will be left at your door following each service. Payment is
due 20 days after the service is performed. ProGrass offers a discount if
you choose to prepay for your service annually.
Q Can the technician call me before each service?
A You may request a call from your technician if you'd like to meet for
the first treatment. However, it isn't necessary to be home for service.
In the case of an unfriendly dog, we can make prior arrangements. If you
keep a gate locked, we'll offer you a free lock as an alternative to a
call first.
Q How soon will I see results after a service?
A Every landscape is unique, and results vary. Landscapes respond differently
depending on the type of treatment provided and pre-existing landscape
conditions. Most commonly, you should see a noticeable change within
10-14 days.
Q What if I have a question or concern about my service?
A We encourage you to contact our Customer Service Center at 1-800-PROGRASS
with any questions, comments or concerns. We strongly believe that immediate
communication allows us to serve you best. We have a supportive staff of
customer service representatives who can answer your questions. If further
assistance is needed, you will receive a prompt call back to resolve your
question, usually by the end of the following business day.
Q What should I do if I'm not happy with the results of my service?
A We guarantee your 100% satisfaction! If you notice that a specific treatment
is not effective, we urge you to call us right away. We will return and
diagnose the problem and if a treatment is found to be ineffective, we'll
re-treat at no additional cost. If the problem results from improper
maintenance, environmental stress or other factors beyond our control, we'll
provide professional consultation on ways to correct the situation. This
consultation is provided at no cost to customers taking ongoing landscape
programs.
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