FAQs

General Questions

  • Do you have a new customer referral program?

    Yes. If you refer a new customer to us, we will credit your account $35 as a thank you for your trust in ProGrass.

  • I have a question about my service. What should I do?

    We encourage you to contact us! You may contact customer service at 800.776.4727 or contact us with any questions, comments or concerns. We strongly believe that immediate communication allows us to serve you best. We have a supportive staff of customer service representatives who can answer your questions. You will receive a prompt response to resolve your question, usually by the end of the following business day.

  • I’m really happy with the work my landscape consultant provides. Do you have an employee recognition program?

    Yes. Our owners personally recognize employees who go ‘above and beyond’.  Please let us know if you believe an employee should receive special recognition for a job well done.

  • What if I need to cancel my service?

    Cancellation or suspension of service can be done at any time for any reason. We ask for 2 weeks prior notice, either in writing or by contacting us at 800.776.4727. We will confirm your service cancellation or suspension with you, and if necessary, prorate your service billing.

  • What should I do if I’m not happy with the results of my service?

    We want you to be satisfied! If you notice that a specific treatment is not effective, we urge you to contact us right away. We will return and diagnose the problem and if a treatment is found to be ineffective, we’ll re-treat at no additional cost. If the problem results from improper maintenance, environmental stress or other factors beyond our control, we’ll provide professional consultation on ways to correct the situation. This consultation is provided at no cost to customers with ongoing landscape service programs.

NaturalCare Services

PremiumCare Mowing/Maintenance Service

  • How often do you service with PremiumCare?

    Your PremiumCare technician will visit 52 weeks a year, ensuring your landscape always looks its best. From Spring to Autumn, your technician will likely spend a bit more time in your yard, mowing, edging and performing landscape debris cleanup. During the Winter months, your technician will focus on leaf and storm debris removal, plus season-specific treatments like Limestone.

  • What happens when my regular schedule date is on a holiday?

    During the weeks of Thanksgiving, Christmas and the 4th of July, some customers may have service on a different day than usual, but your weekly service will be completed.

  • Why doesn’t my pricing go down in the Winter?

    The price for your PremiumCare is based on the amount of time it will take to maintain your landscape for an entire year, split into 12 equal payments.

Sprinkler/Irrigation Systems